Governors and state policymakers are looking at methods for making better use of information technology (IT).  State IT assessments aim to rectify four primary challenges:

  1. Disconnected hardware and software systems that hinder data share and cause redundancies.
  2. Outdated or restrictive IT procurement requirements.
  3. A focus on IT for program implementation as opposed to value and impact assessment.
  4. Increasing demand for public, web-based access to government services.

In response, the National Governors Association (NGA) has published an issue brief, Top IT Actions to Save States Money and Boost Efficiency, and an accompanying white paper.

In this publication, quick actions are recommended for improving IT systems. Upon implementation, states could save cost and improve efficiencies without making considerable monetary investments or policy changes.

Those recommendations include:

  1. Consolidate physical infrastructure and improve IT asset management.
  2. Use existing IT hardware and software to improve government resource and revenue management.
  3. Analyze and improve procurement process to reduce cost.
  4. Tailor offerings to allow for mobile and wireless accessibility.

Beyond immediate actions, states could also pursue longer-term IT reforms designed to improve communication and coordination efforts across numerous jurisdictions and offer the public greater access to services and information. Long-term benefits could be attained if states share back-office and administrative functions, use technology to evaluate performance and establish continual improvement goals, and leverage the public to better monitor service delivery, detect abuse or fraud.

To read or download the full white paper, click here (PDF).